Sunday, November 16, 2008 - 7:10 PM

And the internet is down. So I call Shaw, a quick 1-1-2-2 through the voicemail menu and I'm speaking to an analyst - Matt. I'm taken off guard by how quickly I've gotten through. So we do a quick reset of the modem and the internet is back online - he advises me it may be a problem with my router. Friendly, quick, efficient. So far so good.