The owner, he's gotten a bill he doesn't understand. Final notice, imminent disconnect, Xplornet. An ISP, Internet Service Provider. He doesn't use, uses Platinum instead, something about the letter smacks of disregard and discard, something else, I dunno...
So I look up Platinum Internet on the web, a hunch, nothing there. And Xplornet, nothing there as well...
Chuck it away, it's garbage, final notice from who? Fucking hell...
But I have my misgivings, and finally I dig the final notice out of the garbage, final notice on a $55.00 balance, and give them a call.
15 minutes on hold. 15 minutes, listening to bad pop songs like "James - Bare Naked Ladies', which isn't so bad, but really, if you're listening to it on a call to your not-ISP while on hold you're probably not loving it so much...
I'm irate by the time they answer, ask how long I've been on hold, she doesn't know (they all know and have displays that show how long each caller waited...), quiz her about the bill, oh, didn't they tell us, they were supposed to, Platinum was bought out by Xplornet, really they were supposed to let everyone know...
And she knows, clearly she knows, a 15 minute wait time is a pretty good indication that they're pretty busy fucking things up, and when I point out that maybe they should have let us know - them being the new ISP and all, and really, it's not like the exiting company is going to make any big efforts to advise their clients, their interest is done, the denials start, and now she's trying to talk us into setting ourselves up on prepaid debit, and I'm thinking this is just a set up for even more incompetence to follow, no mention on either of their websites about the merger or takeover, but they're ISP's they're not web or IT or tech guys, still, there's really no excuses...