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Tuesday, November 18th 2008 10:40 AM
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- Written by: Rod Boyle
- Category: Who's Your ISP?
- Hits: 2136
It's 10:40 when the installer shows up. I feel kind of foolish, the internet now working and all, he's friendly enough and shows me the modem stats online, no problems there, then goes and checks the outside of the house. He finds a couple of faulty connectors - one at the house, one on the line, and my problems are solved.
He notes what an "Interesting" place I have. I get this when I have people over, mostly plumbers and maintenance people. "Interesting" here is a euphamism for "What a lot of mis-matched rubbish....do you ever clean?", but I'm tired of apologizing, even if I were Martha Stewart the kids would tear it apart in a weekend, and life's too short to be spent vacuuming and dusting. A bit of maintenance wouldn't hurt, but that's a habit I have yet to acquire.
But my router isn't coming back online. Probably I'm doing something wrong, but for some reason it's broadcasting well, but not picking up an IP from the modem. There may be a problem there, I'll have to do a full hard reset, there's not time today to waste troubleshooting trivial things. The internet's working, and that's what counts. Now back to work.
Tuesday, November 18th 2008 7:00 AM
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- Written by: Rod Boyle
- Category: Who's Your ISP?
- Hits: 2213
And the modem is back online. The installer hasn't yet showed up, not due until 9:00-11:00, it was offline all day yesterday, until midnight when I went to bed. So this morning when I got up I checked, hope against hope, and it was working. I've kept the morning free and will wait for the installer, this is far too inconvenient to consider solved. But there's something about having him/her come here when it's working that rather undermines the point of it not working, hopefully they believe me....
Monday, November 17, 2008 - 10:00 AM
- Details
- Written by: Rod Boyle
- Category: Who's Your ISP?
- Hits: 2108
And I'm completely offline. Once again I run through the process reseting my modem, bypassing router, no luck. So I again call Shaw, 1-1-2-2, and quickly am connected to another helpful Analyst. We run through the process of trying to reset modem, several times, nothing brings it back online. I suspect there's an issue with the cable outside, it's snowed, the connection I've always suspected is bad. But I say nothing, last time the installer showed up he pooh-poohed the idea. My signal was just fine, he said.
So after several resets we can't bring the modem back online, the router is now obviously not the problem. She books me a service call for the next day, 9-11:00 AM slot. And I have the unafforded luxury of a computer free day....
Sunday, November 16, 2008 - 7:10 PM
- Details
- Written by: Rod Boyle
- Category: Who's Your ISP?
- Hits: 2268
And the internet is down. So I call Shaw, a quick 1-1-2-2 through the voicemail menu and I'm speaking to an analyst - Matt. I'm taken off guard by how quickly I've gotten through. So we do a quick reset of the modem and the internet is back online - he advises me it may be a problem with my router. Friendly, quick, efficient. So far so good.
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