At the restaurant this is what we use to process debit and credit transactions.
Sometimes it works.
Lately it hasn't been.
And the owner, calling technical support, 2, 3 times a day, an hour or more a call before they tell us the problem is "fixed".
It never is. The Technical agents helping us with the issue, clearly clueless, every call begins the same way, asking for Merchant ID, terminal ID, despite having provided all this information on file from not even an hour before. The owner refuses to get irate. I'm not bound by any such scruples and having tired of turning away what few customers we have with a "cash only" policy (because we can't process debit/credit) - I'm getting really pissed off.
These people, you have to work to give them money, you should feel grateful they've lowered themselves to collecting the $3,000 - $4,000 a month they collect in merchant fees, really, they're better than this, they're doing US a favor providing this "service", ... every successive CSR providing conflicting suggestions to the one previous...
I'm listening to it, not having a working debit/credit machine fucks up your day big time, and - when it works, briefly, only to have the whole boondoggle begin again a few transactions later...steam is jetting out my ears, there's a time to demand escalations and we're overdue, we're only half busy but if we were busy we'd be right fucked...
It reminds me of Shaw Cable, the same "commitment to customer service", and I'm lobbying for a cash machine in the restaurant, instead of paying for an unreliable "Chase Paymentech" we can be paid for providing a reliable service...