On Saturday I called Shaw yet again about the mysterious bills that keep coming my way.
10 minutes on hold, after the initial 3 minutes inputting and confirming my phone number.
The helpful agent confirms that I owe several months billing, I have her review the notes, she sees the errors, puts me on hold and then transfers me to the disconnect team.
Now the "disconnect team" is the biggest scam going. The reason you're transferred to a disconnect team, and put on hold, is because a certain percentage of disgruntled users (disgruntled users? Shaw?) will grow impatient and hang up, thereby not disconnecting their account and remaining on billing. I'm disgruntled as well, but I know the system and so wait. Another 10 minutes and I've reached technical support.
I inform technical support I wish to disconnect my account, and they tell me I've reached the wrong department, If I'll just hold for a few minutes they'll transfer me....
Systematic and Premeditated Incompetence. I've still to write that essay, but I know the model I'm going to base it on...
Another 10 minutes and I reach the disconnect team. It's a full time job this, disconnecting one's internet with Shaw. And she immediately sees the errors, disconnects my account and backdates the disconnect order to the 26th of February, when it was initially requested, so I don't owe them...
And here there's a pause as she studies it all...
I don't owe them a thing.
It's funny that, because as I paid my account up a full month in advance as required I should have a credit, full months credit to be precise, but she won't say and something in the pause tells me she realizes it, and if I wanted to stay lost in the system I could then request my credit be mailed out to me but really, really, I'm just done...